OUTAGE RESPONSE PERFORMANCE
National Performance, Local Focus
Severe weather events, powered by El Niño, are already affecting electricity customers-and challenging
utility restoration and communications resources. Predictions are for more of the same over the coming months. In view of this trend, plus heightened
regulatory concerns about system reliability and utility performance, RKS is ready to launch the second wave of the industry's only benchmark study of service restoration responsiveness -
from the customers' viewpoint. Building on the groundbreaking year 2000 research that established
national benchmarks for measuring emergency performance, this new survey will focus on these areas:
- Emergency planning and preparedness
- Customer communications-before, during and after emergencies
- Power delivery and system restoration
RKS Outage Response Performance research includes:
- National surveys of businesses and residents who have experienced severe outages. Based on these results, RKS will update its exclusive industry-wide emergency response performance index: a single score that captures customer perceptions of emergency performance and communications
- Proprietary oversampling - set up in advance and conducted when you need it--to allow sponsors to measure their performance against national and regional norms.
These exclusive surveys provide for
rapid response to emergencies, close partnering with RKS on information critical to your needs, and
confidential assessments of your company's performance.
Contact us at
info@rksresearch.com for details and ordering information.
