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Public Opinion Polling/Product and Service Assessments
News/Trends

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Why third-party consultants are winning industrial business from utility customer service reps.


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Latest RKS survey of state and utility regulators documents retreat from deregulation

 

 

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RKS Research & Consulting is a national leader in marketing research and public opinion polling. Since 1974, we have helped clients achieve strategic business advantage through sampling customer opinions, quantifying trends, analyzing the implications, and delivering actionable findings. Our research and modeling methods help clients set meaningful measures for customer satisfaction, product and service enhancements, and brand positioning. 


 
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Energy market research dealing with pipeline safety awareness  Issues & Insights
Energy market research dealing with pipeline safety awareness Broadband Over Power Lines
Energy market research dealing with pipeline safety awareness Pipeline Safety Benchmarking
Energy market research dealing with performance and customer satisfaction Customer Satisfaction and Performance Navigator
Energy market research assessing attitudes of customers to enhance communications Corporate Communication Outreach
Energy market research dealing with outage response and performance Outage Response Benchmarking
Energy market research dealing with customer satisfaction RKS Call Center Study

  Standard & Poor's Regulators'
  Energy market research dealing with broadband over power lines
Broadband Over Power Lines
Energy market research dealing with key account customers
"Key Account Customers Assess Submetering" -- An RKS Issues & Insights Special Report